Return Policy
Last updated:
Service Agreement Cancellations
Artisanstoreor understands that circumstances may change. This policy outlines the terms for cancelling or modifying your service agreement with us
Consultation Services
Initial design consultations may be cancelled or rescheduled up to 48 hours before the scheduled appointment without penalty. Cancellations made within 48 hours of the appointment may incur a cancellation fee
Project Cancellations
For ongoing interior styling projects the following cancellation terms apply:
- Cancellations made before work commences will result in a refund of all fees paid minus any non-refundable deposits
- Cancellations made after design concepts have been presented will be subject to payment for work completed to date
- Cancellations made after procurement of materials or products will require payment for all items ordered on your behalf
Purchased Items
For furniture decor items and materials purchased through Artisanstoreor:
- Custom-made or special-order items are non-refundable once the order has been placed with suppliers
- Stock items may be returned within 14 days of delivery in original condition subject to supplier return policies
- Return shipping costs are the responsibility of the client unless the item is defective or incorrect
Refund Process
When applicable refunds will be processed within 14 business days of cancellation approval. Refunds will be issued to the original payment method used for the transaction
Modifications to Service Agreement
If you wish to modify the scope of your project rather than cancel we will work with you to adjust the service agreement. Any changes to the project scope may affect pricing and timeline
Force Majeure
Neither party shall be liable for failure to perform obligations if such failure is due to circumstances beyond reasonable control including but not limited to natural disasters government actions or public health emergencies
Dispute Resolution
If you have concerns about our services or billing we encourage you to contact us directly. We are committed to resolving any issues in a fair and timely manner
Contact Us
For questions about cancellations returns or refunds please contact us at:
Email: info@artisanstoreor.cv
Phone: +1 (203) 885‑0799
Address: 246 Federal Road, Suite A‑12, Brookfield, CT 06804, USA